TERMS AND CONDITIONS OF SALE OF THE ONLINE STORE
The owner of the online store Haage Joogid OÜ (hereinafter the ‘online store’) is OÜ Haage Joogid (registry code 12281458), located at Pärnu mnt 238, 11624 Tallinn.
VALIDITY OF CONTRACT OF SALE, PRODUCT AND PRICE INFORMATION
The terms of sale apply to the purchase of goods from the online store. The prices of the products sold in the online store are indicated next to the products. Indicated prices do not include delivery fees. All prices of goods sold in the online store are in euros. The amount of the delivery fee depends on the buyer’s location and the method of delivery. The amount of the delivery fee is shown during order finalisation. Information about the goods is displayed directly next to the goods in the online store.
To order goods from the online store, add the desired products to your shopping cart. To finalise the order, fill in the required information fields and select a suitable delivery method. After this, you will be shown the total price for the order, which can be paid using any of the following payment methods.
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Bank, Visa/Mastercard card payments
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Latvian bank links: Swedbank, SEB, Citadele and Luminor
Lithuanian bank links: Swedbank, SEB, and Luminor
Note! When paying by bank link, be sure to click on ‘Back to merchant’ after making the payment. Payments are mediated by Maksekeskus AS. All payments are made outside of the online store, in a secure environment: either in the secure environment of the respective bank when paying via bank link, or in the secure environment of Maksekeskus AS when paying by credit card. Customers’ bank and credit card details are not accessible to the seller. The contract of sale shall enter into force from the receipt of the amount payable on the bank account of the online store. The owner of the online store is the controller of personal data and transmits personal data which are necessary for making payments to the processor Maksekeskus AS. If the ordered goods cannot be delivered due to being out of stock or for any other reason, the buyer shall be notified at the earliest opportunity and the received payment (including delivery costs) shall be returned to the buyer as soon as possible, but no later than within 14 (fourteen) days from sending the notice.
We ship to the following countries: Estonia, Latvia, Lithuania and Finland.
Buyers can choose between the following delivery service providers: Jet Express OÜ.
Delivery costs shall be borne by the buyer and are indicated next to the delivery method. Shipments within Estonia are generally delivered to the destination specified by the buyer within 3 (three) business days after the entry into force of the contract of sale. Shipments outside Estonia are delivered within 7 (seven) calendar days. In exceptional cases, the goods may be delivered within up to 45 (forty-five) calendar days.
RIGHT OF WITHDRAWAL
After receiving the order, the buyer has the right to withdraw from the contract of sale concluded with the online store within 14 (fourteen) days.
The right of withdrawal does not apply to legal persons.
In order to be eligible to use the 14-day right of withdrawal, the ordered goods must not be used in any manner other than that which is necessary to establish the nature, characteristics and functioning of the goods, similar to what is allowed for testing the goods at a physical store. If the goods have been used for purposes other than those necessary to establish the nature, characteristics and functioning of the goods, or if they have signs of use or wear, the online store has the right to reduce the amount refunded by the diminished value of the goods. To return purchased goods, the buyer must submit an application for withdrawal from the purchase, the form for which is available here: link to application for withdrawal. The application must be sent by e-mail to firstname.lastname@example.org no later than within 14 (fourteen) days of receipt of the goods.
The cost of returning the goods shall be borne by the buyer, except if the reason for the return is that the returned goods do not correspond to the order (e.g., wrong or defective product). The buyer must return the goods within 14 (fourteen) days after the submission of the application, or provide proof that they have transferred the goods to the carrier within this period. Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than within 14 (fourteen) days from the receipt of the application for withdrawal, all the payments received from the buyer under the contract. The online store has the right to refuse to refund the buyer until the goods which are the object of the contract have been returned or until the buyer has provided proof that they have sent the goods back, whichever is the earliest. If the buyer has expressly opted for a delivery method other than the least expensive standard delivery method offered by the online store, the online store shall not be required to reimburse the buyer for the costs which exceed the costs relating to the standard delivery method. The online store has the right to withdraw from the sales transaction and require the buyer to return the goods, if the price of the goods was marked significantly below the market value of the goods due to an error.
RIGHT TO FILE A COMPLAINT
The online store shall be liable for any lack of conformity or deficiency of goods sold to the buyer which existed before the delivery of the goods and which becomes apparent within 2 (two) years as of the date of delivery of the goods to the buyer. Therein, it shall be presumed that any deficiency which becomes apparent within 6 (six) months as of the date of delivery of the goods to the buyer already existed before the delivery of the goods. The rebuttal of this presumption shall be the duty of the online store. Upon discovery of a defect, the buyer has the right to contact the online store at the latest within 2 (two) months by e-mail at email@example.com or by phone at +372 588 603 64. The online store shall not be liable for defects that have arisen after the delivery of the goods to the buyer. If goods bought from the online store have defects for which the online store is liable, the online store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall refund the buyer for all costs incurred under the contract of sale. The online store shall reply to consumer complaints in writing or in a format which can be reproduced in writing within 15 (fifteen) days.
DIRECT MARKETING AND PROCESSING OF PERSONAL DATA
The online store uses the personal data submitted by the buyer only for the purposes of processing the order and shipping the goods to the buyer. In order to have the goods delivered to the buyer, the online store needs to transmit the personal data to the delivery service provider. The online store shall only send newsletters and offers to the buyer’s e-mail address if the buyer has expressed their willingness by entering their e-mail address on the website and indicating that they wish to receive direct e-mail messages. The buyer may unsubscribe from e-mail offers and newsletters at any time by notifying the company by e-mail or following the instructions provided in such e-mails.